Shipping policy

UK Delivery Costs

  • FREE when you spend £50+
  • £5.99 on orders below £50

 

International Delivery Costs

  • €20-30 for EU
  • $50 for USA

Exact shipping costs may vary according to products selected and destination address. 

To enquire about delivery to countries outside of UK, EU and USA, please email trade@freebirdinteriors.co.uk


Order Processing Times

Please allow up to 14 days for your order to arrive. If it has not arrived within this timeframe, please contact us.

Orders are usually processed within 5 working days, excluding weekends and public holidays.

Processing time refers to the time required to prepare your order before dispatch.

Estimated Shipping & Delivery Times

Once dispatched, the estimated delivery time is 2-5 working days for UK mainland. Deliveries to highlands and offshore islands may take longer.

Estimated delivery times for EU are 2-7 working days and 3-14 working days for USA.

Delivery times are estimates and may vary, especially during peak periods. We cannot accept responsibility for delays caused by factors outside our control, including (but not limited to):

  • incorrect delivery information provided by the customer
  • the recipient being unavailable to accept delivery
  • adverse weather
  • road closures or local disruptions
  • courier delays
  • postal strikes
  • customs processing
  • government restrictions or lockdowns

 

Delivery Terms

Please ensure that all delivery information is entered accurately and in full at checkout.

Your order will be delivered to the address provided at the time of purchase, and it is the customer’s responsibility to check the order confirmation email to ensure these details are correct.

If you are unsure of an address or postcode, please verify it using the Royal Mail Postcode Finder before placing your order.

We cannot replace or refund orders that cannot be delivered due to incorrect or incomplete address details.

 

Lost or Missing Parcels

All orders are tracked. If your parcel is delayed or appears lost, please contact us. We can check tracking information and provide an update, where available. In some circumstances we may need to open an investigation with the courier, which can take several days.

Replacements or refunds for lost parcels will only be issued once the courier confirms the parcel is lost. 

For Royal Mail deliveries, we are unable to submit a claim until at least 8 working days after dispatch.

 

Returns, Refunds & Exchanges

We want you to be completely happy with your purchase.

Please inspect your order upon arrival and contact us immediately if:

  • the item is damaged,
  • defective, or
  • you receive the wrong product.

This allows us to investigate and put things right as quickly as possible.

For full details, please see our Refund Policy.