Privacy policy
Last updated: 17th November 2025
Overview
This Privacy Policy applies between you, the User of this Website, and Freebird Trade (a division of Freebird Interiors Ltd), the owner and provider of this Website.
Freebird Interiors Trade Store is powered by Shopify, which enables us to provide the Services to you.
Freebird Interiors Ltd takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us, or provided by you, in relation to your use of the Website.
This Privacy Policy should be read alongside, and in addition to, our Terms of Service.
This policy affects your legal rights and obligations so please read it carefully to understand our practices regarding the collection and storage of your personal data and how we will treat it.
By using and accessing our Website and any of our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your personal information as described in this Privacy Policy.
If you have any questions, please contact us.
1. Definitions and Interpretation
1.1. In this Privacy Policy, the following definitions are used:
1.1.1. "Data" - Collectively all information that you submit to Freebird Interiors Ltd, including via our Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
1.1.2. "Cookies" - A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
1.1.3. "Data Protection Laws" - Any applicable law relating to the processing of personal Data, including but not limited to:
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- The Data Protection Act (DPA) 2018
- The UK General Data Protection Regulations (GDPR)
- The Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018
- and any national implementing and supplementary laws, regulations and secondary legislation;
1.1.4. "GDPR" - The UK General Data Protection Regulations;
1.1.5. "Freebird Trade", "Freebird Interiors Ltd", "we" or "us" - Freebird trade is a division of Freebird Interiors Ltd, a company incorporated in England and Wales with registered number 10129646, whose registered office is at 5 Tenters Green, Worsbrough, Barnsley, England, S70 5JY;
1.1.6. "Products" - Any physical or digital products offered for sale on our Website or purchased by you, from us;
1.1.7. "Services" - Any and all Services provided by Freebird Interiors Ltd to you, the Customer, including your shopping experience on our Website;
1.1.8. "UK and EU Cookie Law" or "PECR" - The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;
1.1.9. "User" or "you" - Any third party that accesses the Website and is not either (i) employed by Freebird Interiors Ltd and acting in the course of their employment, or (ii) engaged as a consultant or otherwise providing services to Freebird Interiors Ltd and accessing the Website in connection with the provision of such services; and
1.1.10. "Website" - The Website that you are currently using, https://store.freebirdinteriors.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
1.2. In this Privacy Policy, unless the context requires a different interpretation:
1.2.1. the singular includes the plural and vice versa;
1.2.2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy;
1.2.3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
1.2.4. "including" is understood to mean "including without limitation";
1.2.5. reference to any statutory provision includes any modification or amendment of it;
1.2.6. the headings and sub-headings do not form part of this Privacy Policy.
2. Scope of this Privacy Policy
2.1. This Privacy Policy applies only to the actions of Freebird Interiors Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
2.2. For purposes of the applicable Data Protection Laws, Freebird Interiors Ltd is the "data controller". This means that Freebird Interiors Ltd determines the purposes for which, and the manner in which, your Data is processed.
3. Data Collected
3.1. We only collect and use Data about you that we need to respond to your enquiry, deliver your products, provide you with our services or to tell you about other products and services that we think you may be interested in.
3.2. We may collect the following Data, which includes personal Data, from you:
3.2.1. Contact details including your name, address, billing address, shipping address, phone number, and email address.
3.2.2. Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
3.2.3. Account information including your username, password, security questions, preferences and settings.
3.2.4. Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
3.2.5. Order history and records to comply with legal and financial obligations.
3.2.6. Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
3.2.7. Device information including information about your device, operating system, browser, or network connection, your IP address, and other unique identifiers.
3.2.8. Usage information including a list of URLs starting with a referring site, your activity on this Website, your interaction with our Products and Services, including how and when you interact with or navigate the Services, and details of the site you exit to.
3.2.9. Any other information you choose to share with us, such as how you heard about us, and any other data you may choose to share as part of your enquiry or order with us.
in each case, in accordance with this Privacy Policy.
4. How We Collect Data
4.1. We may collect personal information from the following sources:
4.1.1. Directly from you including when you create an account, visit or use the Website, make a purchase or payment, communicate with us, or otherwise provide us with your personal information;
4.1.2. Automatically through the Services including from your device when you use our Products or Services or visit our Websites, and through the use of cookies and similar technologies;
4.1.3. From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
4.1.4. From our partners or other third parties.
5. Data That is Collected Automatically
5.1. To the extent that you access the Website, we will collect your Data automatically, for example:
5.2. We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
5.3. We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
6. Our Use of Data
6.1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website.
6.2. Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
6.2.1. Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customised shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
6.2.2. Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Website or other websites, including based on items you previously have purchased or added to your cart and other activity on the Website.
6.2.3. Market Research. We may use your personal information for research purposes, in order to make updates and improvements to our Website, the Services, our Products, our suppliers, our delivery services, our policies, or any other changes we may deem necessary or beneficial to Us or to You.
6.2.4. Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use our Website and the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
6.2.5. Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
6.2.6. Legal Reasons. We use your personal information for internal record keeping, to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
6.3. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your Rights" below).
6.4. For the delivery of direct marketing to you via email, we'll need your consent, whether via an opt-in or soft-opt-in:
6.4.1. Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
6.4.2. Opt in consent is explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
6.5. If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your Rights" below.
6.6. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
7. Who We Share Data With
7.1. We may share your Data with the following groups of people for the following reasons:
7.1.1. Our employees, agents and/or professional advisors - in order to deliver our Services and contractual obligations to you, to continually improve our Services (including our Website), and to comply with legal and regulatory requirements;
7.1.2. Third party service providers, including Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping). This includes indirect consent to share or disclose certain information to third parties, such as through your use of social media widgets or login integrations;
7.1.3. Business and marketing partners, to provide marketing services and to advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites (see the section headed "Your rights" below);
7.1.4. Any other divisions of Freebird Interiors Ltd, affiliates or otherwise within our corporate group;
7.1.5. In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others; in each case, in accordance with this Privacy Policy.
8. Relationship with Shopify
8.1. Our Website and Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
8.2. Shopify has a dual role, acting both as:
8.2.1. a data processor (processing customer data strictly on your behalf), and
8.2.2. an independent data controller for product-wide features (fraud prevention, aggregated analytics)
8.3. Information you submit to the Website will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.
8.4. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify.
8.5. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify.
8.6. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.
8.7. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.
8.8. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
9. Third Party Websites and Links
9.1. Our Website may provide links to other websites or online platforms operated by third parties. We have no control over such websites and are not responsible for the content of these websites. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. This Privacy Policy does not extend to your use of such websites. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
9.2. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.
9.3. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on our Website or Services.
10. Keeping Data Secure
10.1. We will use technical and organisational measures to safeguard your Data, for example:
10.1.1. access to your account (where relevant) is controlled by a password and a user name that is unique to you.
10.1.2. we store your Data on secure servers.
10.2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse, or loss, or unauthorised access to your Data, please let us know immediately by contacting us.
10.3. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
10.4. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit their website. Get Safe Online is supported by HM Government and leading businesses.
11. Data Retention
11.1. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
11.2. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.
11.3. We retain order information for a minimum of 6 years for tax, accounting, and legal reporting obligations. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
12. Children's Data
12.1. Our Website and Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.
12.2. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
13. Your Rights
13.1. Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
13.1.1. Right to Access / Know. You may have a right to request access to personal information that we hold about you. You may request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
13.1.2. Right to Correct. You may have a right to request that we correct, modify or update inaccurate or incomplete personal information we maintain about you.
13.1.3. Right to Erase. You may have a right to request that we delete or remove your Data from our systems.
13.1.4. Right to Restrict. You may have the right to "block" us from using your Data or limit the way in which we can use your personal information.
13.1.5. Right of Portability. You may have a right to request that we move, copy or transfer your Data, e.g. to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
13.1.6. Right to Object. You may have the right to object to our use of your Data, including where we use it for our legitimate interests.
13.1.7. Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
13.2. If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
13.2.1. Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
13.2.2. Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
13.3. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit their Privacy Control page.
13.4. We will not discriminate against you for exercising any of these rights.
13.5. We may need to verify your identity before we can process your requests, as permitted or required under applicable law.
13.6. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us.
13.7. We will respond to your request in a timely manner as required under applicable law.
13.8. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
13.9. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
14. International Transfers
14.1. Please note that we may transfer, store and process your personal information outside the country you live in.
14.2. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
15. Changes of Business Ownership and Control
15.1. Freebird Interiors Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Freebird Interiors Ltd (including Freebird Trade). Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
15.2. We may also disclose Data to a prospective purchaser of our business or any part of it.
15.3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
16. Cookies
16.1. This Website may place and access certain Cookies on your computer. Freebird Interiors Ltd uses Cookies to improve your experience of using the Website and to improve our range of Services. Freebird Interiors Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
16.2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
16.3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Freebird Interiors Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended. You can manage your Cookie Preferences at any time.
16.4. This Website may place the following Cookies:
16.4.1. Strictly necessary cookies - These are cookies that are required for the operation of a website. They include, for example, cookies that enable you to log into secure areas of a website, use a shopping cart or make use of e-billing services.
16.4.2. Functionality cookies - These are used to recognise you when you return to a website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookies.
16.4.3. Analytical/performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
16.5. You can find a list of Cookies that we use in the Cookie Policy.
16.6. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.
16.7. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
16.8. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
16.9. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
17. General
17.1. You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.
17.2. If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
17.3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
17.4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
18. Changes to This Privacy Policy
18.1. Freebird Interiors Ltd reserves the right to change or update this Privacy Policy as we may deem necessary from time to time, or as may be required by law, including to reflect changes to our practices, or for other operational, legal, or regulatory reasons. You are responsible for regularly reviewing this Privacy Policy so that you are aware of any changes to it. We will post the revised Privacy Policy on this Website, update the "Last updated" date and provide notice as required by applicable law. You are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.
18.2. This Privacy Policy was last updated on: 17th November 2025.
19. Attribution
19.1. This Privacy Policy was created using starting templates from Rocket Lawyer and Shopify.
20. Enquiries and Complaints
20.1. If you have any queries or concerns with regard to our data protection and privacy policy, please contact us.
20.2. If you have any complaints in relation to this policy or otherwise in relation to our processing of your personal Data, you should contact the UK supervisory authority: the Information Commissioner’s Office.
21. Contact Details
21.1. The easiest way to contact us is to use our website contact form.
21.2. Alternatively you can email us at: info@freebirdinteriors.co.uk.
21.3. Our registered office address is: Freebird Interiors Ltd, Unit 7, 55 Parkwood Road, Sheffield, South Yorkshire, S3 8FN.
21.4. We’re in the workshop from 7am to 3:30pm Monday to Friday. We will respond to your enquiry as soon as we are able.